Privacy Policy

SV Car Customs (“we”, “us”) respects your privacy. This policy explains what information we collect when you visit svcarcustoms.com or place an order, how we use it, and the choices you have. By using our website you agree to the practices described here.

Information we collect

• Contact & account details — your name, phone number, email and the address(es) you add for delivery.
• Order information — the products you buy, order totals and your order history.
• Payment information — payments are processed by our payment partner Razorpay. We never see or store your full card, UPI or bank credentials; we only receive a confirmation that a payment succeeded.
• Technical data — basic device and usage information (e.g. pages visited) collected to keep the site secure and working well.

How we use your information

• To process and deliver your orders and send order-status updates (including SMS with a tracking link).
• To provide customer support and respond to your queries.
• To operate, secure and improve our website.
• To meet legal, tax and accounting obligations.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us run the store — our payment processor (Razorpay), SMS/email providers for order notifications, and delivery partners to fulfil your order — and only to the extent needed to provide that service. We may also disclose information where required by law.

Data retention & security

We keep order records for as long as needed to provide our service and to comply with legal and tax requirements. We use reasonable technical and organisational measures to protect your data; access tokens are short-lived and sensitive credentials are never exposed to your browser.

Your rights

You can ask us to access, correct or delete your personal information, or update your saved details from your account. To make a request, contact us using the details below.

Contact

Questions about this policy? Email shivam187100@gmail.com or call +91 92050 05425. See our Contact page for more ways to reach us.