Refund & Return Policy

Please read this policy carefully before placing an order. We do not accept returns and we do not issue refunds. The only remedy we offer is an exchange for a product that reaches you damaged, on the conditions set out below.

No returns, no refunds

Once an order is placed and delivered, it cannot be returned and the amount paid is not refundable. This includes change of mind, incorrect ordering, fitment issues discovered after delivery, and delays outside our control. We strongly recommend confirming fitment for your exact make, model and variant with us before you order — message us on WhatsApp and we’ll confirm it for you.

Exchange for damaged products

If a product is delivered damaged, we will exchange it for the same product. An exchange is the only remedy available — we do not offer a refund in place of it. To be eligible, all of the following must be true:

• The claim is raised within 4 days of delivery. Claims after this window cannot be accepted.
• You have a complete, unedited unboxing video that shows the sealed parcel before opening and continues without a cut until the product is fully unpacked and the damage is visible.
• The damage was present on delivery — not caused by installation, fitting, use or handling after unboxing.
• The product, along with its original packaging and all accessories, is available for us to collect.

About the unboxing video

The unboxing video is mandatory and is the only proof we accept for a damage claim. It must be one continuous recording — a video that starts after the parcel is already open, or that is paused, trimmed or edited, cannot be accepted. Photos alone are not sufficient. Please start recording before you break the seal on every order.

How to raise an exchange claim

• Within 4 days of delivery, email support@svcarcustoms.in or message us on WhatsApp with your order number and the complete unboxing video.
• We’ll review the video and confirm whether the claim is eligible.
• If it is, we’ll arrange pickup of the damaged product and dispatch the replacement at no extra cost to you.

Order cancellations

Orders cannot be cancelled once placed— not even before dispatch. Please be certain of your product and its fitment before you confirm the order.

For Cash on Delivery orders, the advance paid online at checkout is non-refundable and is not returned once the order is placed.

Need help?

Reach us at support@svcarcustoms.in or +91 92050 05425. See our Contact page for hours and address.